Models And The Expectation Of Customer Behavior

When a customer doesn't behave the way your model predicted, it is not because customers are flawed but rather your model.

You cannot listen to a customer and expect them to like what you built for them.

A customers words can lie, but action don't lie.

LOK: 4. Management
RL: The lean startup K. M. M.
IDEAS: Models Customer Predicting Action Listen
#Strategic_Thinking