S – Rockefeller Propelling His Employees Further

When one of Rockefeller's employees, Edward T. Bedford, lost a deal of a million dollars due to bad investment, he should have been heavily criticized.

Rockefeller, however, knew that Bedford had put his best intentions and efforts into the project.

Thus, he started the conversation on congratulating him on recovering 60% of the investment and saying that things often don't go our way.

This caused Bedford to put even more effort in the next deal.

Using appreciation to your favor

LOK: 0. Story
RL: How to win friends & influence people
IDEAS: Appreciation Criticism Crisis Employees Communication
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